Return Policy

You can change the items you received within 15 days of their delivery.

You can contact customer service if you want to place a change order so you do not miss the new item you are interested in. 

If you want to change the item a second time, you will be charged the return cost. If the new item is of greater value than your return, you pay the difference by cash on delivery (charge € 3) or by bank deposit. If the new item is of lower value, the difference can be returned to you again by bank deposit.

ATTENTION: The items you return must be unused with their cards and their packaging intact. If the items have an internal print they must not be worn or damaged.

All our items go through quality control to confirm that they are in excellent condition before shipment. In the rare case of a defective item, please contact our company customer service by phone. Any refunds are made according to the way you paid for your order. If you have paid for your order by cash on delivery or by deposit in an account, fill in the IBAN of your account and the name of the beneficiary in the product return form. The refund is charged with costs 3 €. 

For any clarification and support call customer service: 2103823994 or e-mail: info@ecart.gr